Return & Refund Policy

Last Updated: July 2026

At Dakloni, customer satisfaction is our priority. We are committed to delivering premium-quality spices, dry fruits, makhana, grocery essentials, and other food products. If you experience any issue with your order, please review our Return & Refund Policy below.

Returns

Due to the nature of food products, returns are accepted only in specific situations.

You may request a return if:

You receive a damaged product.
You receive an incorrect product.
The product is missing from your order.
The product is expired at the time of delivery.
The package is significantly damaged or tampered with upon arrival.

To be eligible for a return:

The request must be submitted within 48 hours of receiving your order.
The product must remain unused and in its original packaging.
Clear photographs of the product and packaging must be provided for verification.

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

Opened or used food products.
Products with damaged packaging caused after delivery.
Products stored improperly after delivery.
Perishable food items (unless damaged or incorrect).
Items purchased during clearance or special sale events (unless defective).

Refund Policy

Once your return request is reviewed and approved, refunds will be processed using the original payment method.

Refund timelines are generally:

Online Payments: 5–7 business days after approval.
UPI Payments: 3–5 business days after approval.
Cash on Delivery (COD): Refunds will be processed via bank transfer or UPI after the required account details are verified.

Processing times may vary depending on your bank or payment provider.

Replacement Policy

If you receive:

A damaged product,
An incorrect item, or
A product with a manufacturing issue,

Dakloni may offer a replacement instead of a refund, subject to product availability.

If the product is unavailable, a full refund will be processed.

Order Cancellation

You may cancel your order before it has been shipped.

Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return or replacement under this policy.

Damaged or Incorrect Orders

If your order arrives damaged, tampered with, or contains the wrong product:

Take clear photographs of the package and product.
Contact Dakloni Customer Support within 48 hours of delivery.
Share your order number, photographs, and a brief description of the issue.

Our support team will review your request and provide an appropriate resolution as quickly as possible.

Missing Items

If any item from your order is missing:

Report the issue within 48 hours of delivery.
Include your order number and details of the missing item(s).

We will investigate the matter and arrange a replacement or refund where applicable.

Refund Approval

Refunds are issued only after verification by our quality assurance and customer support teams.

Dakloni reserves the right to decline refund or return requests that do not meet the conditions outlined in this policy.

Shipping Charges

Original shipping charges are generally non-refundable, unless the return is due to an error on our part (such as an incorrect or damaged product).
If a replacement is approved, Dakloni will bear the shipping cost for sending the replacement item.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Order Number
Full Name
Registered Mobile Number
Clear photographs of the product and packaging
Description of the issue

Our customer support team will review your request and respond at the earliest.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Dakloni

Email: info@dakloni.com

Phone: +91 93031 86480

Website: https://shop.dakloni.com

Our Commitment

At Dakloni, we are committed to providing fresh, premium-quality products and a hassle-free shopping experience. If there is ever an issue with your order, our team will work promptly to resolve it fairly and efficiently. Your trust and satisfaction remain at the heart of everything we do.